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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kellye Kinnart

Kellye Kinnart

July 27, 2026

5  out of  5
rating by Kellye Kinnart
"This State Farm Agency is the best, Pat'-(account manage) always helps my family get the best value and coverage for our insurance needs."
We responded:
"Well, thank you Kellye, for the 5 stars and kind feedback about Pat. She really treats our customers like family and we are grateful for that! Thank you for being a part of our agency and hope you stick around for many years to come!"
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Shayla Below

July 27, 2026

5  out of  5
rating by Shayla Below
"I’ve been a customer with this agency for a very long time. I enjoy working with Sarah and she’s always on top of things. I appreciate her energetic demeanor and willingness to get things done."
We responded:
"Many thanks for the 5 star review and your kind words about Sarah. She is a bright light in this office and we are thankful for her stellar service to our customers! We love that you have been our customer for a long time and we hope to keep it that way! "
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Gavin Adams

July 24, 2026

5  out of  5
rating by Gavin Adams
"Sarah is the absolute best. Extremely helpful, very understanding, and highly knowledgeable. Makes everything a lot easier"
We responded:
"Appreciate your kind words about Sarah and the 5 star review! Sarah is hard to beat and is an amazing asset to our customers! We appreciate the opportunity to serve you Gavin!"
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Patty Guzman

July 23, 2026

5  out of  5
rating by Patty Guzman
"They answer very quickly and are very helpful. Nice people"
We responded:
"Thanks so much for the feedback Patty! We try our best to be prompt and take the very best care of our customers. We appreciate you being apart of this agency!"
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Chad Watson

July 22, 2026

5  out of  5
rating by Chad Watson
"Sarah is awesome, as well as the entire staff every time I call or they call me. I never have to worry, they always take great care, and get it done! Great people to have on your side."
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MIKE KNOERR

July 22, 2026

5  out of  5
rating by MIKE KNOERR
"Russell works hard for his clients. I purchased a new home with a 2-year old roof. When State Farm initially denied the discounts for an impact resistant roof, Russell worked diligently with the roofer to get the necessary paperwork for my discounts! This is but one thing that he and his team of professionals have helped me recover. He and his team will work hard for you, too."
We responded:
"Thank you so much for your kind review, Mike!  It was my pleasure to work for you to get your roof discount in place. We are always a phone call, email or text away. Appreciate your business so much!   "
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Alecia Ewunes

July 21, 2026

5  out of  5
rating by Alecia Ewunes
"Working with Jake has been an amazing experience! From the very beginning, he made us feel like more than just another customer. He took the time to listen to our needs, answered every question with patience, and explained everything in a way that was easy to understand.

Jake truly cares about helping people and making sure they have the right coverage—not just selling a policy. His honesty, professionalism, and genuine kindness made the entire process stress-free. It’s hard to find someone who goes the extra mile the way he does.

If you’re looking for an insurance agent you can trust, I highly recommend Jake. I’m so grateful for all of his help."
We responded:
"Love the kind words, Alecia! Jake has been amazing since the day he joined our team. So glad he was able to explain everything thoroughly and help you out. He is a rockstar at what he does! Welcome to our agency and hope you will stick around for a while. Thanks for your business!"
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Candace Barrett

July 21, 2026

5  out of  5
rating by Candace Barrett
"Sarah and team are great! They are always so helpful and attentive each time I call with any questions regarding my policies. I know I can always get my concern resolved when reaching out as they are very knowledgeable. Thank you for ALWAYS being AWESOME!"
We responded:
"Gosh, thanks for such sweet words and the 5 stars Candace! Sarah and the entire team here are amazing if I do say so myself! Hope you will stick around as a State Farm customer for many years to come. Thank you!"
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Micah Gobert

July 21, 2026

5  out of  5
rating by Micah Gobert
"Sarah has taking care of my account for a couple years now and has done an excellent job!
This is the bestest insurance agent someone could ask for and will continue to recommend them!"
We responded:
"Love and appreicate the 5 stars Micah! Sarah is amazing at her job and we love her so! You are the bestest customer an agency could ask for! Thanks for being here!"
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Jeremy Grant

July 21, 2026

5  out of  5
rating by Jeremy Grant
"Sarah is my go to girl, have been using her for several years now, hands down the best in the business"
We responded:
"Love and appreciate the 5 star review Jeremy! Sarah takes great pride in taking care of her customers and we are so thankful she is apart of the team here. Thank you for being a State Farm customer!"
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Kelli Watts

July 21, 2026

5  out of  5
rating by Kelli Watts
"I have had a great experience working with Jake on getting my vehicle and home owners insurance transferred over and saved almost $200 a month.
Thank you so much."
We responded:
"Hi Kelli, thank you so much for your kind review! So wonderful to hear that Jake saved you money and made you a State Farm customer! We hope to always take great care of you and are here when you need us!"
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Jordan Brown

July 21, 2026

5  out of  5
rating by Jordan Brown
"My experience is Great!! Jake is Great and was very helpful throughout this whole process.Thank you so much"
We responded:
"Hi Jordan, thank you for the wonderful review. He is a huge asset in this office and we are thankful he takes such great care of our insureds. Appreciate you being a State Farm customer!"
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Wright Jeorgia

July 21, 2026

5  out of  5
rating by Wright Jeorgia
"Jake was very helpful in helping me set up my plan! He walked me through everything and made sure I understood! Jake was very kind and knowledgeable."
We responded:
"We appreciate such kind feedback about Jake! He is a rockstar in this office and always strives to take excellent care of his customers! We love having you as a customer in this office Jeorgia. "
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Kinsey Hartung

July 21, 2026

5  out of  5
rating by Kinsey Hartung
"My main man JAKE FROM STATE FARM just saved me well over $100 on my insurance. It was quick, painless and super easy! I have now sent all my friends his way. Couldn’t recommend this branch more!"
We responded:
"Kinsey, thank you for the amazing review! Our Forney insurance team always aims to go above and beyond, so it means a lot to hear that Jake provided a great experience. We appreciate your business so much and are always here for you! "
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Mary Wilson

July 20, 2026

5  out of  5
rating by Mary Wilson
"Sarah has been great
Always willing to help me understand the new billing numbers and get my bills paid and up to date
I requested to stay with the Shaul office because of Sarah
Don’t let her go anywhere else Please"
We responded:
"Thank you so much for the 5 stars, Mary! We truly appreciate your feedback and are always happy to help whenever you need us. We love having you as a customer in this office!"
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Brandi Hill

July 17, 2026

5  out of  5
rating by Brandi Hill
"Always so willing to help with anything needed; a true pleasure to do business with!"
We responded:
"Ditto Brandi! Thanks for your stellar review! Customers like you make it easy to do business with. Thank you being a customer here!"
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Steve Hancock

July 17, 2026

5  out of  5
rating by Steve Hancock
"I have worked with this State Farm office for over 20 years. Always helpful and professional. Highly recommend them."
We responded:
"Thanks a million Steve! This agency was built on great customers like you! We appreciate you and hope we can continue to serve you for many years to come!"
Profile photo of Jacob Mckinley

Jacob Mckinley

July 17, 2026

5  out of  5
rating by Jacob Mckinley
"Very professional and knowledgeable. Been with this office for over 30 years."
We responded:
"Thanks a million for the 5 star review and all the kind words! It so amazing that you have trusted State Farm for 30+ years! We love that you are a customer in this agency and we hope it stays that way!"
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Norman Oliver

July 16, 2026

5  out of  5
rating by Norman Oliver
"Pat is always very helpful"
We responded:
"Thanks for the review Norman! We are glad to hear Pat takes good care of you, she is a gem! We appreciate your business and feedback as we always stive to be the best we can be!"
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Channon Clark

July 14, 2026

5  out of  5
rating by Channon Clark
"Sarah is always so precious to talk to and she always gets everyone handled for me so fast and easy!"
We responded:
"Channon, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience about Sarah! We think she is pretty great too and happy to hear she takes great care of you! We love having you as a customer!"
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Paul Wood

July 14, 2026

5  out of  5
rating by Paul Wood
"Great agent. Awesome staff. Very professional. Easy to get get quotes and answering questions. Bonus to the staff I don’t ever hear. “You can go to the web site and get the answer.”"
We responded:
"Thanks so much for the awesome feedback! We do our best to serve the needs of our customers! We love having you as a part of this agency! Appreciate your business!
"
Profile photo of Wayne Ross

Wayne Ross

July 14, 2026

5  out of  5
rating by Wayne Ross
"I just wanted to take a moment to share how impressed I am with Russell Shaul and his team at State Farm. They are doing remarkable work and truly exceeded my expectations. I received a personal phone call letting me know that my rates have decreased, which was a great surprise to me. I would highly recommend reaching out to the team if you need any insurance needs."
We responded:
"Thank you Wayne! We love our job and it is because of great customers like you! We love having you as a customer and hope we are your agency of choice for many years to come! "
Profile photo of Cortney Greer

Cortney Greer

July 14, 2026

5  out of  5
rating by Cortney Greer
"I cannot say enough great things about Sarah and this State Farm office! I have been working with Sarah for the past few years, and she is truly the reason I’ve stayed with State Farm.

She is incredibly personable, relatable, and professional. She always has a positive attitude, takes the time to answer all of my questions, and explains everything in a way that’s easy to understand. I never feel rushed when I talk to her—she genuinely cares about making sure I have all the information I need.

One thing I appreciate most is that Sarah always follows through. If she says she’s going to look into something or call you back, she does. She goes above and beyond for her clients, and that level of customer service is hard to find these days.

When you find someone like Sarah, you don’t want to leave because you know you’re in good hands. She consistently provides exceptional service, and I highly recommend both this State Farm office and, especially, Sarah. She is an absolute gem, and I am so grateful to have her as my agent!"
We responded:
"Thank you for the positive review! Sarah is a wonderful part of the team here and we are lucky to have her here in the office taking great care of our customers! We appreciate your business and hope we can continue to serve you for many years to come! "
Profile photo of Bret S

Bret S

July 10, 2026

5  out of  5
rating by Bret S
"Russell and his team are very dialed-in when it comes to service. Our experience with this office has been nothing short of exceptional."
We responded:
"We are grateful for your 5-star review, Bret! Thanks for taking a moment to share your positive rating of State Farm Agent Russell Shaul’s Team here in Forney . "
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John Dungo

July 8, 2026

5  out of  5
rating by John Dungo
"I have not had any experience with Russell as he recently took over as my agent, my previous agent retired. However, I wish to share my experiences (plural) with.Sarah Kirchner. I have been with State Farm for years. My estimation is over 20 Sarah has been my contact person for most of that time. During each and every experience I had with her she has been extremely patient, kind, polite, and professional. I am very thankful to have someone like that to deal with My insurance issues. I am positive that you will find the same experience with her. Thanks for all you do Sarah."
We responded:
"Thank you so much for the 5-stars, John! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Russell Shaul’s Team anytime."