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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alexandria Wright

Alexandria Wright

September 8, 2026

5  out of  5
rating by Alexandria Wright
"The staff is wonderful!!!!"
We responded:
"We try our best Alexandria! We love having you as a customer and so appreciate the kind feedback. We are here when you need us!"
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Krystal Aldridge

August 31, 2026

5  out of  5
rating by Krystal Aldridge
"Great staff! They are always welcoming and so quick to respond to any questions or concerns. I highly recommend."
We responded:
"Krystal-thanks so much for your kind words and 5 star feedback! We strive to be the best for our customers. We are thankful you are a part of our agency!"
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Jalen Bannerman

August 26, 2026

5  out of  5
rating by Jalen Bannerman
"Sarah helped me get the lowest rates on all of my insurance without me even having to ask, just out of kindness!"
We responded:
"We appreciate your business and the review! Sarah is always looking out for our customers and happy to hear she did just that for you! "
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C

August 21, 2026

5  out of  5
rating by C
"Sarah is a PHENOMENAL agent! She was able to save me so much money and called back with even more information to help save in the future! Super grateful to have such an agent!"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Sarah was able to save you money. We truly appreciate your trust in our agency and are grateful to have you as a part of the State Farm family!"
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Rachael Harwell

August 21, 2026

5  out of  5
rating by Rachael Harwell
"My experience wish Sarah is always great. I can call or email her anytime I need information and she always will go one step further to see if there’s anything additions I may need or that would help me. Couldn’t ask for a better agent! Great customer serivice, always timely, always informative."
We responded:
"Thanks for the feedback and 5 stars too! Very glad to hear that Sarah goes above and beyond for you. We appreciate your business and always here when you need us! "
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Jonathan Coleman

August 7, 2026

5  out of  5
rating by Jonathan Coleman
"Russell Shaul has an amazing team! Sarah, in particular, has been absolutely wonderful. She is always helpful understanding and goes above and beyond to make sure everything is taken care of. I truly appreciate the great customer service from the entire team. Thank you all for everything!"
We responded:
"Five stars is what we strive for, so thank you Jonathan! Sarah is incredible and so wonderful to hear that she takes great care of you. We appreciate your business more than you know and we are always here should you need a thing! Thanks for the feedback sir!"
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Lindsey Webb

July 29, 2026

5  out of  5
rating by Lindsey Webb
"We have been working with Sarah in this office for MANY, MANY years now. I can't express my gratitude to her enough for ALWAYS going above and beyond! She is great with communication and follow up. I can always count on her to get what I need addressed in a timely fashion. Thank you so much Sarah!"
We responded:
"Thanks for the review, Lindsey! We think Sarah is pretty special too and we love that she takes such great care of you! Your business is much appreciated and hope that you will stay a State Farm customer forever."
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James Michael McLester

July 29, 2026

5  out of  5
rating by James Michael McLester
"We have worked alongside Agent Patricia and The Office of Russel Shaul for a decade. WE have consistently received "excellent communication, follow up, and compassion from their office at State Farm. Their team exudes professionalism in all facets of caring about your insurance needs from Auto, to Renters, and recently we have received help regarding a Fire Casualty Claim. Indeed, their local office has performed above the level of our outside Overall claim agent. Their listening skills and genuine concern to help have infused new Hope in our pursuit to fully resolve our claim. In our experience, you can Trust State Farm with all your insurance needs and expect to receive a team who is truly concerned, committed, and cares for your policy and well being."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! Pat always does a great job with all facets of the insurance experience and we are thankful for that! Thanks for sticking with this office for a decade and hope you stick around for many more!"
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Kellye Kinnart

July 27, 2026

5  out of  5
rating by Kellye Kinnart
"This State Farm Agency is the best, Pat'-(account manage) always helps my family get the best value and coverage for our insurance needs."
We responded:
"Well, thank you Kellye, for the 5 stars and kind feedback about Pat. She really treats our customers like family and we are grateful for that! Thank you for being a part of our agency and hope you stick around for many years to come!"
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Shayla Below

July 27, 2026

5  out of  5
rating by Shayla Below
"I’ve been a customer with this agency for a very long time. I enjoy working with Sarah and she’s always on top of things. I appreciate her energetic demeanor and willingness to get things done."
We responded:
"Many thanks for the 5 star review and your kind words about Sarah. She is a bright light in this office and we are thankful for her stellar service to our customers! We love that you have been our customer for a long time and we hope to keep it that way! "
Profile photo of Gavin Adams

Gavin Adams

July 24, 2026

5  out of  5
rating by Gavin Adams
"Sarah is the absolute best. Extremely helpful, very understanding, and highly knowledgeable. Makes everything a lot easier"
We responded:
"Appreciate your kind words about Sarah and the 5 star review! Sarah is hard to beat and is an amazing asset to our customers! We appreciate the opportunity to serve you Gavin!"
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Patty Guzman

July 23, 2026

5  out of  5
rating by Patty Guzman
"They answer very quickly and are very helpful. Nice people"
We responded:
"Thanks so much for the feedback Patty! We try our best to be prompt and take the very best care of our customers. We appreciate you being apart of this agency!"
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Chad Watson

July 22, 2026

5  out of  5
rating by Chad Watson
"Sarah is awesome, as well as the entire staff every time I call or they call me. I never have to worry, they always take great care, and get it done! Great people to have on your side."
We responded:
"Hi Chad, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Russell Shaul’s team.  Please reach out to us if any questions come up!  - Russell Shaul’s Insurance Team "
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MIKE KNOERR

July 22, 2026

5  out of  5
rating by MIKE KNOERR
"Russell works hard for his clients. I purchased a new home with a 2-year old roof. When State Farm initially denied the discounts for an impact resistant roof, Russell worked diligently with the roofer to get the necessary paperwork for my discounts! This is but one thing that he and his team of professionals have helped me recover. He and his team will work hard for you, too."
We responded:
"Thank you so much for your kind review, Mike!  It was my pleasure to work for you to get your roof discount in place. We are always a phone call, email or text away. Appreciate your business so much!   "
Profile photo of Alecia Ewunes

Alecia Ewunes

July 21, 2026

5  out of  5
rating by Alecia Ewunes
"Working with Jake has been an amazing experience! From the very beginning, he made us feel like more than just another customer. He took the time to listen to our needs, answered every question with patience, and explained everything in a way that was easy to understand.

Jake truly cares about helping people and making sure they have the right coverage—not just selling a policy. His honesty, professionalism, and genuine kindness made the entire process stress-free. It’s hard to find someone who goes the extra mile the way he does.

If you’re looking for an insurance agent you can trust, I highly recommend Jake. I’m so grateful for all of his help."
We responded:
"Love the kind words, Alecia! Jake has been amazing since the day he joined our team. So glad he was able to explain everything thoroughly and help you out. He is a rockstar at what he does! Welcome to our agency and hope you will stick around for a while. Thanks for your business!"
Profile photo of Candace Barrett

Candace Barrett

July 21, 2026

5  out of  5
rating by Candace Barrett
"Sarah and team are great! They are always so helpful and attentive each time I call with any questions regarding my policies. I know I can always get my concern resolved when reaching out as they are very knowledgeable. Thank you for ALWAYS being AWESOME!"
We responded:
"Gosh, thanks for such sweet words and the 5 stars Candace! Sarah and the entire team here are amazing if I do say so myself! Hope you will stick around as a State Farm customer for many years to come. Thank you!"
Profile photo of Micah Gobert

Micah Gobert

July 21, 2026

5  out of  5
rating by Micah Gobert
"Sarah has taking care of my account for a couple years now and has done an excellent job!
This is the bestest insurance agent someone could ask for and will continue to recommend them!"
We responded:
"Love and appreicate the 5 stars Micah! Sarah is amazing at her job and we love her so! You are the bestest customer an agency could ask for! Thanks for being here!"
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Jeremy Grant

July 21, 2026

5  out of  5
rating by Jeremy Grant
"Sarah is my go to girl, have been using her for several years now, hands down the best in the business"
We responded:
"Love and appreciate the 5 star review Jeremy! Sarah takes great pride in taking care of her customers and we are so thankful she is apart of the team here. Thank you for being a State Farm customer!"
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Kelli Watts

July 21, 2026

5  out of  5
rating by Kelli Watts
"I have had a great experience working with Jake on getting my vehicle and home owners insurance transferred over and saved almost $200 a month.
Thank you so much."
We responded:
"Hi Kelli, thank you so much for your kind review! So wonderful to hear that Jake saved you money and made you a State Farm customer! We hope to always take great care of you and are here when you need us!"
Profile photo of Jordan Brown

Jordan Brown

July 21, 2026

5  out of  5
rating by Jordan Brown
"My experience is Great!! Jake is Great and was very helpful throughout this whole process.Thank you so much"
We responded:
"Hi Jordan, thank you for the wonderful review. He is a huge asset in this office and we are thankful he takes such great care of our insureds. Appreciate you being a State Farm customer!"
Profile photo of Wright Jeorgia

Wright Jeorgia

July 21, 2026

5  out of  5
rating by Wright Jeorgia
"Jake was very helpful in helping me set up my plan! He walked me through everything and made sure I understood! Jake was very kind and knowledgeable."
We responded:
"We appreciate such kind feedback about Jake! He is a rockstar in this office and always strives to take excellent care of his customers! We love having you as a customer in this office Jeorgia. "
Profile photo of Kinsey Hartung

Kinsey Hartung

July 21, 2026

5  out of  5
rating by Kinsey Hartung
"My main man JAKE FROM STATE FARM just saved me well over $100 on my insurance. It was quick, painless and super easy! I have now sent all my friends his way. Couldn’t recommend this branch more!"
We responded:
"Kinsey, thank you for the amazing review! Our Forney insurance team always aims to go above and beyond, so it means a lot to hear that Jake provided a great experience. We appreciate your business so much and are always here for you! "
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Mary Wilson

July 20, 2026

5  out of  5
rating by Mary Wilson
"Sarah has been great
Always willing to help me understand the new billing numbers and get my bills paid and up to date
I requested to stay with the Shaul office because of Sarah
Don’t let her go anywhere else Please"
We responded:
"Thank you so much for the 5 stars, Mary! We truly appreciate your feedback and are always happy to help whenever you need us. We love having you as a customer in this office!"
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Brandi Hill

July 17, 2026

5  out of  5
rating by Brandi Hill
"Always so willing to help with anything needed; a true pleasure to do business with!"
We responded:
"Ditto Brandi! Thanks for your stellar review! Customers like you make it easy to do business with. Thank you being a customer here!"
Profile photo of Steve Hancock

Steve Hancock

July 17, 2026

5  out of  5
rating by Steve Hancock
"I have worked with this State Farm office for over 20 years. Always helpful and professional. Highly recommend them."
We responded:
"Thanks a million Steve! This agency was built on great customers like you! We appreciate you and hope we can continue to serve you for many years to come!"